We Care Because You Care

At the heart of Bound Tree Medical is a team of employees passionate about EMS and the communities they serve. It is a passion that we share with our customers as we help them come to the aid of others.

Customer Care

Our best-in-class customer care team is staffed by highly trained representatives with EMS product knowledge. Our team is here to serve you, so please contact us if you have questions regarding products or if you would like to place an order over the phone.

Monday - Friday, 8:00 a.m. - 8:00 p.m. EST

Call: 800.533.0523
Fax: 800.257.5713
Email: Customer Care
Chat: Live Chat

Visit the Website Help Section for additional support

Federal Government Division

Our highly trained Federal Government team is here to support the unique needs of Federal Government and Department of Defense caregivers. Please contact us if you have questions regarding products or orders.

Monday - Friday, 8:00 a.m. - 6:00 p.m. EST

Call: 800.890.3092
Fax: 800.971.7277
Email: Fed Gov Support

Classroom Support

Please contact the customer service team from our partners at FOAMfrat if you need assistance logging into Bound Tree EDU or have questions about Continuing Education courses.

Call: 888.668.1886
Email: support@foamfrat.com

For questions about your certificates from our previous CE program, Bound Tree University, please contact EMS 1 Academy.